Frequently Asked Questions

Yes, we accept VND payment. Customers pay in VND, and we handle currency conversion through our partner payment channels, settling Chinese suppliers in CNH or USD.

Typically 15-30 working days from order confirmation to delivery, depending on product type, shipping method (sea/air) and customs clearance speed.

We have successfully procured for clients: Electronics (electronic scales, GPS navigation), Footwear (men's, women's, and children's shoes), Home & Living items, Packaging containers, Beauty & Personal Care products, Food & Baking supplies, etc. We can purchase almost all products from 1688, Taobao, and offline markets. Restricted or sensitive items require separate evaluation.

We provide professional quality inspection services, inspecting goods before shipment to ensure they meet your requirements. Photo or video documentation is also provided.

Fees include product cost, procurement service fee, logistics fee, customs fee, etc. We provide itemized transparent quotes with milestone-based settlement.

Yes. If products have quality issues or don't match descriptions, we will coordinate with suppliers to handle returns/exchanges.